BH CARIBE HOTELS SAS makes additional information regarding the treatment of your personal data available to you, as established in the Personal Data Privacy Policy. In this sense, based on the information model by layers or levels, below, we show the additional information (second level) where the information regarding the data treatment that you should know is presented in detail. Data of the Responsible: BH CARIBE HOTELS, SAS Lope de Vega, Nº4, Ensanche Naco. Santo Domingo (Dominican Republic). NIF: 1-31.770.193. LEI: NIE: N4561171B. Telephone 001 829 946 1284. Contact email for privacy questions: dpo@serenade.com.do. FOR WHAT PURPOSE DOES BH CARIBE HOTELS PROCESS YOUR PERSONAL DATA? At BH CARIBE HOTELS we treat the information provided by interested persons with their services in accordance with the following purposes: - Manage your contact request - Manage your reservation and billing - Manage your stay at the Hotel. Where also if necessary we will carry out a treatment to improve your stay, offer a personalized service and in the event that it is necessary to manage possible incidents. - Manage and report on the promotions of our products and services and third party collaborators, as well as periodically send information on offers, discounts and promotions. - Manage your vacancy request, keep you informed about the personnel selection process and notify you about future job offers that occur in our organization. - Maintain a history of guests. - Manage complaints, claims, suggestions and recommendations arising from the service provided. - Likewise, if you authorize it, we can send you our Newsletter with information and advertising related to the hotel sector. - In some cases, segmentation tasks may be carried out. Segmentation or profiling may be carried out in order to direct the advertising to be sent. No automated decisions are made based on profiles. In no case will the segmentation or profiling that will be carried out have legal or significant effects on the interested party. FOR HOW LONG DO WE KEEP YOUR PERSONAL DATA? The data provided will be kept as long as the commercial relationship is maintained or for the years necessary to comply with legal obligations, taking into account that BH CARIBE HOTELS must be able to prove the different actions with the client or user (reservation, payment, registration, incidents, consultations, cancellations among others). In the specific cases of the data provided by users who complete a reservation form, as well as when they check in at the hotel, the data provided will be kept for the years necessary to comply with legal obligations, taking into account that BH CARIBE HOTELS must be able to prove the different actions carried out. Specifically regarding the sending of the Newsletter, personal data will be kept as long as the subscription to the Newsletter is maintained and the deletion is not requested by the interested party. Likewise, BH CARIBE HOTELS periodically carries out an analysis of the data retention periods, deleting the data ex officio considering that the information has become obsolete or outdated. WHAT IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA? The legal basis for the treatment of your data is based on the consent granted when contracting our services and completing any of the forms that the hotel has of its services. Without in any case the withdrawal of consent to receive the Newsletter conditions the maintenance of consent for the relationship of services and vice versa. TO WHICH RECIPIENTS WILL YOUR DATA BE COMMUNICATED? The personal data of your reservation will be communicated to the company Best Hotels, SL and in the event that access to the guest registry data by the security forces and bodies is required. No other transfers of data to third parties are foreseen, except those established by the regulations as mandatory and other actions arising from the service provided. WHAT ARE YOUR RIGHTS WHEN YOU PROVIDE US WITH YOUR DATA? Any person has the right to request access to their personal data, their rectification or deletion, or the limitation of their treatment, or to oppose the treatment, as well as the right to data portability. As well as the right to withdraw consent for any of its purposes. For this, you can send a letter to BH CARIBE HOTELS, SAS at Calle Lope de Vega, Nº4, Ensanche Naco. Santo Domingo - Dominican Republic or through the mail dpo@serenade.com.do indicating the exercise you want to exercise. The identity of the applicant must be accredited by attaching a photocopy of the identity document. In the event that the limitation of the processing of your data is requested, we will only keep them for the exercise or defense of claims and in cases of opposition, the data will no longer be processed, except for compelling legitimate reasons, or the exercise or defense of possible claims. WE VALUE YOUR COLLABORATION At BH CARIBE HOTELS, SAS we try to control, within our possibilities, the correct use of personal data for which we are responsible by third parties to whom we have had to provide them. For this reason, we request that, in the event that you become aware or suspect that any of our suppliers, indicated above, is misusing your personal information, notify us without delay in order to take the appropriate actions that may lead to cape. Likewise, to guarantee that the data we have is correct and up-to-date, we ask that, if there is any change in your data, or if, for any reason, it detects that we have any incorrect information about you, please notify us as soon as possible. brevity to proceed to the timely correction. ORIGIN OF YOUR DATA It may be the case that we access your data by transferring them by agencies and intermediaries that carry out the contact or reservation processes.