INFORMATION COVID-19

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Rooms and occupancy

Room 1

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Room 2

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Room 3

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COVID-19
Important information

[Update April 1, 2020]


We are well aware that the COVID-19 pandemic has generated a situation that globally affects travel and transportation.

For this reason, we inform you that the opening of our Serenade Punta Cana ***** hotel is postponed to autumn 2020.


CANCELLATION POLICY

For all our clients with reservations, we want to offer all facilities to change the dates even if your reservation is with a Non-Refundable Rate.

In the event that your reservation has been affected by the extraordinary closing period, we offer you the possibility of modifying the reservation dates. Or if you want to cancel free of charge in any of our rates. In the Non-Refundable and Refundable rates of advance payment by gateway, what is already charged will be returned in case they decide not to change their reservation dates.

Contact us by phone 001 829 946 1284 or by email at sales@serenade.com.do


FOR YOUR CONFIDENCE

The Serenade Punta Cana team joins all its clients and collaborators in the desire for a speedy recovery from normality , and we continue working to assist them, and we have arranged the best facilities to book and plan their next vacation, with peace of mind to be able to modify or cancel your reservations with maximum flexibility


Please note that the information is subject to change over time and subject to the decisions of government and health authorities.