INFORMATION COVID-19

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Rooms and occupancy

Room 1

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Room 2

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Room 3

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Room 4

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Room 5

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Room 6

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Room 7

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Room 8

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COVID-19
Traveler information

[Update 18 January 2021]

ONSITE COVID-19 TESTING

We have an important update regarding the proactive steps that Serenade Punta Cana is taking in an effort to ease the departure process for our clients As accepted by the Centers for Disease Control and Prevention (CDC) travel regulations to the USA and Canada, a negative COVID-19 test is required for all air passengers.

For that reason, we are committed to your safety and peace of mind and offer COVID-19 viral antigen testing on-property at no cost to guests traveling to the US and Canada for stays of 4 nights or more. New reservations that are a minimum of four nights will have the test included in their stay when booked via the resort’s website www.serenadepuntacana.com. Guests with stays of less than 4 nights can also request the test at a reduced cost of $50 per person.

Serenade Punta Cana has partnered with Hospiten Hospital to have medical professionals administering the tests in a private area at the resort. Guests must make an appointment for 72 hours prior to their departure from the Dominican Republic and will be given the antigen test results in 20-30 minutes. Each guest will be provided with a certificate of their results in English and Spanish, delivered to their room or reception, which is presented to their air carrier upon departure.


FOR YOUR CONFIDENCE

We are committed with strict hygiene and prevention regulations to provide our clients a safe and secure stay by our Safety and Hygiene Program:
  • · Room Check
  • · Frequent Sanitation of all areas
  • · Hand Sanitizer Stations
  • · Safe check-in & check-out



CANCELLATION POLICY

For all our clients with reservations, we want to offer all facilities to change the dates even if their reservation is with a Non-Refundable Rate.

In the event that your reservation has been affected by the extraordinary closing period, we offer you the possibility of modifying the reservation dates. Or if you wish to cancel it free of charge in any of our rates. In the Non Refundable and Refundable rates of advance payment by gateway, a refund will be made of what has already been charged in case they decide not to change their reservation dates.

Contact us by calling +1 809 552 1700 or by email at sales@serenade.com.do