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  • Room 1
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Rooms and occupancy

Room 1

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Room 2

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Room 3

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Room 4

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Room 5

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Room 6

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Room 7

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Room 8

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COVID-19
Traveler information

[Update 18 January 2021]

TEST COVID-19 ON-PROPERTY

We have an important update regarding the proactive steps that Serenade Punta Cana is taking to facilitate our guests their travel conditions: As accepted by the Centers for Disease Control and Prevention (CDC) travel regulations to the USA and Canada, a negative COVID-19 test is required for all air passengers. This requirement will go into effect on January 26, 2021.

For that reason, we are committed to your safety and peace of mind and offer COVID-19 viral antigen testing on-property at no cost to guests traveling to the US and Canada for stays of 4 nights or more. Guests with stays of less than 4 nights can also request the test at a reduced cost of $50 per person. Test results will be received the same day in a format consistent with CDC requirements. Guests must contact the front desk upon arrival to schedule departure testing.



FOR YOUR CONFIDENCE

Briefly explain prevention measures...


CANCELLATION POLICY

For all our clients with reservations, we want to offer all facilities to change the dates even if their reservation is with a Non-Refundable Rate.

In the event that your reservation has been affected by the extraordinary closing period, we offer you the possibility of modifying the reservation dates. Or if you wish to cancel it free of charge in any of our rates. In the Non Refundable and Refundable rates of advance payment by gateway, a refund will be made of what has already been charged in case they decide not to change their reservation dates.

Contact us by calling 001 829 946 1284 or by email at sales@serenade.com.do